IT Operations Management (ITOM)
- Infrastructure Management -
- Server Management: Managing the configuration, deployment, monitoring, and maintenance of servers.
- Network Management: Ensuring the smooth operation of network components, such as routers, switches, firewalls, and wireless networks.
- Storage Management: Monitoring and managing data storage systems, ensuring data availability, scalability, and security.
- Monitoring and Performance Management -
- Real-Time Monitoring: Tracking the health and performance of servers, network devices, applications, and services.
- Performance Metrics: Measuring key performance indicators (KPIs) such as uptime, response times, and throughput to ensure optimal system performance.
- Alerts and Notifications: Setting up automated alerts for issues like high CPU usage, server failures, or network outages.
- Incident and Problem Management -
- Incident Management: Identifying and resolving IT service disruptions as quickly as possible, restoring services with minimal impact to users.
- Problem Management: Investigating the root causes of recurring incidents and implementing solutions to prevent them from happening again.
- Root Cause Analysis (RCA): Conducting detailed investigations to understand the underlying causes of incidents and problems to fix them permanently.
- Configuration and Asset Management -
- Configuration Management: Managing the configurations of IT systems, such as software versions, hardware settings, and network configurations, to ensure consistency and compliance.
- Asset Management: Keeping an inventory of IT assets, including hardware (servers, workstations, network devices) and software (licenses, applications), to ensure proper management and utilization.
- Security and Compliance -
- Security Operations: Managing firewalls, intrusion detection systems, and antivirus solutions to protect IT systems from cyber threats.
- Compliance Management: Ensuring that IT systems adhere to legal and regulatory requirements such as GDPR, HIPAA, and SOX, particularly in sectors like healthcare, finance, and government.
